major✓ Resolved

Account Portal not Redirecting

Clerk•2026-05-11 15:00 UTC

Status

resolved

Duration

2h 19m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-05-11 17:19 UTC

This incident has been resolved.

resolved2026-05-11 17:19 UTC

The issue has been resolved.

monitoring2026-05-11 15:30 UTC

We have deployed a mitigation and are observing.

investigating2026-05-11 15:00 UTC

Some customers are encountering an issue where the root route at the Accounts Portal is returning 404 and not redirecting to the appropriate page.

Internal ID

468f33c5-25f2-4eb7-aae2-fcf8e90c9eb9

External ID

01KRBRVXT16XEKS01XDKJ8XEAC

🕐 First reported

2026-05-11 15:00 UTC

🔄 Last Updated

2026-05-11 17:19 UTC

✓ Resolved

2026-05-11 17:19 UTC

MAJOR

Impact Level

2h 19m

Total Duration

Status Updates

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