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minor✓ Resolved

Delays in Transcription being available

Twilio•Tue, Jul 28, 2026, 03:20 PM
Status
resolved
Duration
3h 29m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jul 28, 2026, 06:50 PM
This incident has been resolved.
monitoringTue, Jul 28, 2026, 04:36 PM
Customers should see improvements with the ongoing issue with transcription processing. We will monitor for 2 hours and will provide information as soon as needed.
investigatingTue, Jul 28, 2026, 04:24 PM
Due to an issue with transcription processing, customers might see delays in their transcriptions being available. (including the webhooks not firing) Our Engineers are investigating this issue, and once services are correctly restored transcriptions will be generated and webhooks triggered. We will provide an update in 2 hours or as soon as more information becomes available.
investigatingTue, Jul 28, 2026, 03:20 PM
Due to an issue with transcription processing, customers might see delays in their transcriptions being available. (including the webhooks not firing) Our Engineers are investigating this issue, and once services are correctly restored transcriptions will be generated and webhooks triggered. We will provide an update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
467c0606-17cc-4594-ae45-876c2d49ec06
External ID
fg00hq21lq0y
🕐 Started
Tue, Jul 28, 2026, 03:20 PM
🔄 Last Updated
Tue, Jul 28, 2026, 06:50 PM
✓ Resolved
Tue, Jul 28, 2026, 06:50 PM
MINOR
Impact Level
3h 29m
Total Duration
3
Status Updates
Affected Components
Conversation Intelligence (classic)
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