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minor✓ Resolved

SMS Delivery Failures from a Subset of Twilio Long Codes to DiGi Malaysia

Twilio•Thu, Aug 13, 2026, 10:37 PM
Status
resolved
Duration
5h 42m
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Aug 14, 2026, 04:20 AM
This incident has been resolved.
monitoringFri, Aug 14, 2026, 03:34 AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, Aug 14, 2026, 01:28 AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Aug 14, 2026, 12:33 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Aug 13, 2026, 11:27 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoringThu, Aug 13, 2026, 11:25 PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Aug 13, 2026, 10:43 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Aug 13, 2026, 10:37 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
45413819-a543-4b5a-b781-7818629d20be
External ID
90kx5hc0v6gg
🕐 Started
Thu, Aug 13, 2026, 10:37 PM
🔄 Last Updated
Fri, Aug 14, 2026, 04:20 AM
✓ Resolved
Fri, Aug 14, 2026, 04:20 AM
MINOR
Impact Level
5h 42m
Total Duration
7
Status Updates
Affected Components
SMS, APAC
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