minor✓ Resolved

SMS Delivery Delays and Failures from Twilio to Jazz Network in Pakistan

Twilio•2026-02-18 14:08 UTC

Status

resolved

Duration

4h 31m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-02-18 18:40 UTC

This incident has been resolved.

monitoring2026-02-18 16:18 UTC

We are observing recovery in SMS delivery delays and failures when sending messages to Twilio to Jazz network subscribers in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-02-18 14:58 UTC

We are continuing to investigate SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-02-18 14:34 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-02-18 14:08 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

43a926a0-22de-423c-8094-cf9ee8d549a2

External ID

kfgnc2ssh3zh

🕐 First reported

2026-02-18 14:08 UTC

🔄 Last Updated

2026-02-18 18:40 UTC

✓ Resolved

2026-02-18 18:40 UTC

MINOR

Impact Level

4h 31m

Total Duration

Status Updates

Affected Components

SMS, APAC

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