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minor✓ Resolved
User Authentication Identity SNA Failure Increase for Telkomsel in Indonesia
Status
resolved
Duration
5h 42m
Updates
4
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedWed, Apr 15, 2026, 11:25 AM
This incident has been resolved.
monitoringWed, Apr 15, 2026, 09:00 AM
We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringWed, Apr 15, 2026, 06:54 AM
We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Apr 15, 2026, 05:46 AM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Apr 15, 2026, 05:43 AM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
435e85a1-46ac-4ce5-aea6-9bcd27f9716b
External ID
52xt2r68hrlj
🕐 Started
Wed, Apr 15, 2026, 05:43 AM
🔄 Last Updated
Wed, Apr 15, 2026, 11:25 AM
✓ Resolved
Wed, Apr 15, 2026, 11:25 AM
MINOR
Impact Level
5h 42m
Total Duration
4
Status Updates
Affected Components
Verify Silent Network Auth
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