major✓ Resolved

UPS shipping rates not available at checkout

Shopify•2019-11-14 06:06 UTC

Status

resolved

Duration

23m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2019-11-14 06:29 UTC

This incident has been resolved.

resolved2019-11-14 06:29 UTC

This incident has been resolved.

monitoring2019-11-14 06:07 UTC

We are continuing to monitor for any further issues.

monitoring2019-11-14 06:06 UTC

Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders.

UPS shipping rates from Shopify Shipping are not affected

UPS is working on a solution and we’ll keep you updated.

📊 TECHNICAL DETAILS

Internal ID

431ac393-8937-40fb-a5d3-fc22c9d516ed

External ID

x6m63766rwzv

🕐 Started

2019-11-14 06:06 UTC

🔄 Last Updated

2020-03-27 14:09 UTC

✓ Resolved

2019-11-14 06:29 UTC

MAJOR

Impact Level

23m

Total Duration

Status Updates

Affected Components

Third party services

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