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minor✓ Resolved
Voice Call Audio Quality Degradation from Network Subscribers to Twilio Colombia Landline Numbers
Status
resolved
Duration
5d 1h
Updates
18
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, Aug 11, 2026, 09:25 PM
This incident has been resolved.
monitoringTue, Aug 11, 2026, 07:15 PM
We have observed a recovery in voice calls from network subscribers to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Aug 11, 2026, 06:35 AM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedMon, Aug 10, 2026, 10:35 PM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedMon, Aug 10, 2026, 06:34 PM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Aug 10, 2026, 04:34 PM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Aug 10, 2026, 03:28 PM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedMon, Aug 10, 2026, 02:04 PM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia and Philippines Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Aug 10, 2026, 12:04 PM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia and the Philippines Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Aug 10, 2026, 11:03 AM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia and the Philippines Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedMon, Aug 10, 2026, 03:23 AM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
identifiedSun, Aug 9, 2026, 03:20 AM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
identifiedSat, Aug 8, 2026, 03:19 AM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
identifiedFri, Aug 7, 2026, 11:19 AM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedFri, Aug 7, 2026, 03:17 AM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedThu, Aug 6, 2026, 11:17 PM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedThu, Aug 6, 2026, 09:14 PM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Aug 6, 2026, 08:12 PM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Aug 6, 2026, 08:09 PM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
43020f5a-cdb0-431a-9cfc-f39634d285e1
External ID
w34tk74chrgp
🕐 Started
Thu, Aug 6, 2026, 08:09 PM
🔄 Last Updated
Tue, Aug 11, 2026, 09:25 PM
✓ Resolved
Tue, Aug 11, 2026, 09:25 PM
MINOR
Impact Level
5d 1h
Total Duration
18
Status Updates
Affected Components
Voice, Latin America
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