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minor✓ Resolved
SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone Italy
Status
resolved
Duration
23h 13m
Updates
7
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedWed, Sep 9, 2026, 03:30 PM
This incident has been resolved.
monitoringWed, Sep 9, 2026, 10:07 AM
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
monitoringWed, Sep 9, 2026, 02:07 AM
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringTue, Sep 8, 2026, 10:06 PM
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Sep 8, 2026, 08:05 PM
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Sep 8, 2026, 06:03 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Sep 8, 2026, 05:02 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Sep 8, 2026, 04:16 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
4242424d-df9d-4365-ad8f-c625197a629d
External ID
k1zjybb8jwf3
🕐 Started
Tue, Sep 8, 2026, 04:16 PM
🔄 Last Updated
Wed, Sep 9, 2026, 03:30 PM
✓ Resolved
Wed, Sep 9, 2026, 03:30 PM
MINOR
Impact Level
23h 13m
Total Duration
7
Status Updates
Affected Components
SMS, Europe
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