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minor✓ Resolved

User Authentication Identity Gateway API Failure Increase for Three in United Kingdom

Twilio•Wed, Aug 12, 2026, 12:44 AM
Status
resolved
Duration
7h 18m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Aug 12, 2026, 08:03 AM
This incident has been resolved.
monitoringWed, Aug 12, 2026, 06:03 AM
We have observed a recovery in User Authentication Identity Gateway API failure increase for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Aug 12, 2026, 03:48 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingWed, Aug 12, 2026, 01:46 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Aug 12, 2026, 12:44 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
421234cd-7145-4c68-8b52-c91feaec9af3
External ID
1sbtd0qtkpfk
🕐 Started
Wed, Aug 12, 2026, 12:44 AM
🔄 Last Updated
Wed, Aug 12, 2026, 08:03 AM
✓ Resolved
Wed, Aug 12, 2026, 08:03 AM
MINOR
Impact Level
7h 18m
Total Duration
4
Status Updates
Affected Components
Lookup SIM Swap
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