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minor✓ Resolved
Service Disruption: Inbound Voice Calls to France Numbers and Frankfurt Interconnect
Status
resolved
Duration
1d 8h
Updates
11
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, Aug 18, 2026, 05:25 AM
This incident has been resolved.
monitoringTue, Aug 18, 2026, 01:55 AM
Our engineers have implemented a fix and are monitoring system performance related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services are in active monitoring as we evaluate performance. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, Aug 17, 2026, 07:56 PM
Our engineers have implemented a fix and are monitoring system performance related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services are in active monitoring as we evaluate performance. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, Aug 17, 2026, 05:39 PM
We are continuing to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services are in active monitoring as we evaluate performance. We will provide an update as soon as more information becomes available.
monitoringMon, Aug 17, 2026, 02:57 PM
We are continuing to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services have been moved to active monitoring as we evaluate performance. We will provide an update as soon as more information becomes available.
monitoringMon, Aug 17, 2026, 12:58 PM
We continue to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services have been moved to active monitoring as we evaluate performance. We will provide an update as soon as more information becomes available.
monitoringMon, Aug 17, 2026, 11:57 AM
We continue to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge. While investigating the current impact, we noticed that a subset of France numbers is affected. We will provide an update as soon as more information becomes available.
monitoringMon, Aug 17, 2026, 09:10 AM
We continue to monitor the issue related to elevated errors impacting Interconnect in Frankfurt Edge. We will provide an update as soon as more information becomes available.
monitoringMon, Aug 17, 2026, 05:04 AM
We continue to monitor the issue related to elevated errors impacting Interconnect in Frankfurt Edge. We will provide an update as soon as more information becomes available.
monitoringMon, Aug 17, 2026, 03:13 AM
We continue to monitor the issue related to elevated errors impacting Interconnect in Frankfurt Edge. We will provide an update as soon as more information becomes available.
monitoringSun, Aug 16, 2026, 09:20 PM
Customers who have interconnection with Twilio exclusively in the Frankfurt region may have experienced intermittent service interruptions for their Twilio Interconnect connections. This is due to an ongoing issue with an upstream network provider affecting the Frankfurt region.
investigatingSun, Aug 16, 2026, 08:28 PM
We are investigating a service interruption with Interconnect in the Frankfurt edge. We expect to provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
40ba405c-2611-44fa-860d-6d21e444d668
External ID
clygbwj54wq0
🕐 Started
Sun, Aug 16, 2026, 08:28 PM
🔄 Last Updated
Tue, Aug 18, 2026, 05:25 AM
✓ Resolved
Tue, Aug 18, 2026, 05:25 AM
MINOR
Impact Level
1d 8h
Total Duration
11
Status Updates
Affected Components
INTERCONNECTVoice, Europe
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