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minor✓ Resolved
Voice Insights Sub-Account Dashboard Impacted in US1
Status
resolved
Duration
10h 45m
Updates
6
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedMon, Mar 23, 2026, 06:25 PM
This incident has been resolved.
monitoringMon, Mar 23, 2026, 05:02 PM
Twilio Programmable Voice Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
monitoringMon, Mar 23, 2026, 03:04 PM
We have identified mitigation of the issue with Twilio Programmable Voice Insights. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Mar 23, 2026, 11:07 AM
We continue to investigate an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingMon, Mar 23, 2026, 08:45 AM
We continue to investigate an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Mar 23, 2026, 07:56 AM
We are investigating an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Mar 23, 2026, 07:40 AM
Our monitoring systems have detected a potential issue with Programmable Voice. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
📊 TECHNICAL DETAILS
Internal ID
4087e717-86fd-42fc-b528-7ee686570f7f
External ID
wt6hcmrx5vmp
🕐 Started
Mon, Mar 23, 2026, 07:40 AM
🔄 Last Updated
Mon, Mar 23, 2026, 06:25 PM
✓ Resolved
Mon, Mar 23, 2026, 06:25 PM
MINOR
Impact Level
10h 45m
Total Duration
6
Status Updates
Affected Components
Voice Insights US1
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