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unknown✓ Resolved

Some users unable to sign in

Slack•
Status
resolved
Duration
Duration unavailable
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

unknown
<p>The issue affecting SMS-based two-factor authentication for users in EMEA has been resolved, and all services are now functioning as expected. We have adjusted configuration settings to restore normal service and will continue to monitor the situation to ensure stability.&nbsp;<br><br>We apologize for how you and your business may have been affected by this. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.</p>
unknown
<p>Some users in EMEA may be failing to receive 2FA codes via SMS when logging into Slack. We are investigating the trigger and working to resolve this incident as quickly as possible.<br><br>We will provide another update in 30 minutes or sooner as we have more details to share.</p>

📊 TECHNICAL DETAILS

Internal ID
402d21f0-50a5-4775-8821-d6ffc1ec2271
External ID
1562
🕐 First reported
🔄 Last Updated
✓ Resolved
Resolution time unavailable
UNKNOWN
Impact Level
Duration unavailable
Total Duration
2
Status Updates
Affected Components
Login/SSO
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