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minor✓ Resolved

SMS Delivery Delays and Failures from Network Subscribers to a Subset of Twilio United Kingdom Long Codes

Twilio•Wed, Feb 25, 2026, 11:53 AM
Status
resolved
Duration
2h 56m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Feb 25, 2026, 02:50 PM
This incident has been resolved.
monitoringWed, Feb 25, 2026, 01:01 PM
We have observed a recovery in SMS delivery from the United Kingdom to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Feb 25, 2026, 12:05 PM
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Feb 25, 2026, 11:53 AM
Twilio customers may be experiencing SMS delivery failures from the United Kingdom to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
3fb068ca-d67e-4eef-a2d5-31a56f48b20e
External ID
zpk57pyk7r44
🕐 Started
Wed, Feb 25, 2026, 11:53 AM
🔄 Last Updated
Wed, Feb 25, 2026, 02:50 PM
✓ Resolved
Wed, Feb 25, 2026, 02:50 PM
MINOR
Impact Level
2h 56m
Total Duration
3
Status Updates
Affected Components
SMS, Europe
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