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major✓ Resolved

Some users experiencing issues viewing boards and work items

Jira•Tue, Jun 9, 2026, 05:29 AM
Status
resolved
Duration
13 hours
Updates
8
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jun 9, 2026, 06:30 PM
This incident has been resolved.
monitoringTue, Jun 9, 2026, 10:36 AM
Our team has been able to apply the fix and mitigate the issue. The services have been restored to normal operations. We will continue to actively monitor over the next 8 hours to confirm stability.
identifiedTue, Jun 9, 2026, 10:21 AM
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
identifiedTue, Jun 9, 2026, 10:20 AM
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
identifiedTue, Jun 9, 2026, 09:27 AM
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
identifiedTue, Jun 9, 2026, 09:26 AM
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
identifiedTue, Jun 9, 2026, 06:22 AM
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
identifiedTue, Jun 9, 2026, 06:21 AM
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
investigatingTue, Jun 9, 2026, 05:29 AM
We are investigating reports of intermittent errors and degredated performance for some Jira Service Management and Jira Cloud customers. We will provide further updates within one hour.

📊 TECHNICAL DETAILS

Internal ID
3efab802-9454-42a9-8bf8-cb33abab162b
External ID
jgzp93wzrws3
🕐 Started
Tue, Jun 9, 2026, 05:29 AM
🔄 Last Updated
Tue, Jun 9, 2026, 06:30 PM
✓ Resolved
Tue, Jun 9, 2026, 06:30 PM
MAJOR
Impact Level
13 hours
Total Duration
8
Status Updates
Affected Components
Viewing content
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