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minor✓ Resolved

SMS Delivery Delays from Twilio to Telenet BidCo NV and Base Networks in Belgium

Twilio•Wed, Aug 19, 2026, 07:50 AM
Status
resolved
Duration
4h 54m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Aug 19, 2026, 12:45 PM
This incident has been resolved.
monitoringWed, Aug 19, 2026, 11:37 AM
We have observed a recovery in SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 19, 2026, 11:02 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 19, 2026, 09:01 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 19, 2026, 07:57 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Aug 19, 2026, 07:50 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
3eb775d9-deb0-4a5b-937f-4a158a947f9b
External ID
nszcgmml282f
🕐 Started
Wed, Aug 19, 2026, 07:50 AM
🔄 Last Updated
Wed, Aug 19, 2026, 12:45 PM
✓ Resolved
Wed, Aug 19, 2026, 12:45 PM
MINOR
Impact Level
4h 54m
Total Duration
5
Status Updates
Affected Components
SMS, Europe
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