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minor✓ Resolved

Voice Call Failures from Germany to Twilio Germany Phone Numbers

TwilioThu, May 7, 2026, 12:52 PM
Status
resolved
Duration
9h 7m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, May 7, 2026, 10:00 PM
This incident has been resolved.
monitoringThu, May 7, 2026, 08:56 PM
We have observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringThu, May 7, 2026, 04:51 PM
We have observed a recovery in voice calls from Telefonica network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringThu, May 7, 2026, 02:50 PM
We have observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, May 7, 2026, 02:20 PM
Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, May 7, 2026, 01:53 PM
Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, May 7, 2026, 12:52 PM
Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
3e6df95e-27e0-416d-ae89-59a53600f5f2
External ID
yy1w5gb808f1
🕐 Started
Thu, May 7, 2026, 12:52 PM
🔄 Last Updated
Thu, May 7, 2026, 10:00 PM
✓ Resolved
Thu, May 7, 2026, 10:00 PM
MINOR
Impact Level
9h 7m
Total Duration
6
Status Updates
Affected Components
Voice, Europe
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