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minor✓ Resolved

SMS Delivery Delays from Twilio to Claro Chile

Twilio•Mon, Mar 9, 2026, 04:22 PM
Status
resolved
Duration
5h 17m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Mar 9, 2026, 09:40 PM
This incident has been resolved.
monitoringMon, Mar 9, 2026, 07:30 PM
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available
investigatingMon, Mar 9, 2026, 05:30 PM
Twilio customers may still be experiencing SMS delivery delays from Twilio to Claro network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Mar 9, 2026, 04:36 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Mar 9, 2026, 04:22 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
3dbe8f2a-5107-45de-91e6-ef66dd770d50
External ID
4lmk03nn0ptx
🕐 Started
Mon, Mar 9, 2026, 04:22 PM
🔄 Last Updated
Mon, Mar 9, 2026, 09:40 PM
✓ Resolved
Mon, Mar 9, 2026, 09:40 PM
MINOR
Impact Level
5h 17m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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