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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Twilio•Wed, May 13, 2026, 01:27 PM
Status
resolved
Duration
1h 17m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, May 13, 2026, 02:45 PM
This incident has been resolved.
monitoringWed, May 13, 2026, 02:39 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, May 13, 2026, 01:53 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedWed, May 13, 2026, 01:36 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, May 13, 2026, 01:27 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
3d34f7cf-b226-468f-b6db-abed38ebc9b9
External ID
n0qq8z9jyft2
🕐 Started
Wed, May 13, 2026, 01:27 PM
🔄 Last Updated
Wed, May 13, 2026, 02:45 PM
✓ Resolved
Wed, May 13, 2026, 02:45 PM
MINOR
Impact Level
1h 17m
Total Duration
4
Status Updates
Affected Components
SMS Short Code, North America
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