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minor✓ Resolved
SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Multiple Networks in Italy
Status
resolved
Duration
2h 22m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedFri, Jul 17, 2026, 10:55 PM
This incident has been resolved.
monitoringFri, Jul 17, 2026, 09:01 PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jul 17, 2026, 08:34 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Jul 17, 2026, 08:33 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
3cd6dac4-3de7-496c-b46c-557221f4170f
External ID
6j04tntphf1y
🕐 Started
Fri, Jul 17, 2026, 08:33 PM
🔄 Last Updated
Fri, Jul 17, 2026, 10:55 PM
✓ Resolved
Fri, Jul 17, 2026, 10:55 PM
MINOR
Impact Level
2h 22m
Total Duration
3
Status Updates
Affected Components
SMS, Europe
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