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minor✓ Resolved

Some merchants encountering error messages within their Settings page for Customer Accounts and Checkout

Shopify•Mon, Feb 2, 2026, 09:56 PM
Status
resolved
Duration
39 minutes
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Feb 2, 2026, 10:35 PM
This incident has been resolved.
monitoringMon, Feb 2, 2026, 10:03 PM
This issue has been resolved and is being monitored.
investigatingMon, Feb 2, 2026, 09:56 PM
Merchants may experience issues when trying to access the Shopify admin Settings page for Customer Accounts and Checkout. The error will appear as "There's a problem loading this page".

📊 TECHNICAL DETAILS

Internal ID
3c6e2f3c-c9ed-48fb-8bff-97b0e028cf95
External ID
99rq2fs5r5j8
🕐 Started
Mon, Feb 2, 2026, 09:56 PM
🔄 Last Updated
Mon, Feb 2, 2026, 10:35 PM
✓ Resolved
Mon, Feb 2, 2026, 10:35 PM
MINOR
Impact Level
39 minutes
Total Duration
2
Status Updates
Affected Components
Admin
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