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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes to Union Telecom network in  United States

Twilio•Thu, Feb 26, 2026, 08:37 PM
Status
resolved
Duration
4h 37m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Feb 27, 2026, 01:15 AM
This incident has been resolved.
monitoringThu, Feb 26, 2026, 11:10 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Union Telecom network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Feb 26, 2026, 09:39 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Union Telecom network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Feb 26, 2026, 08:42 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Union Telecom network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Feb 26, 2026, 08:37 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Union Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
3c1a0740-6fd2-4b34-995d-800f087dacff
External ID
vnd4517p425d
🕐 Started
Thu, Feb 26, 2026, 08:37 PM
🔄 Last Updated
Fri, Feb 27, 2026, 01:15 AM
✓ Resolved
Fri, Feb 27, 2026, 01:15 AM
MINOR
Impact Level
4h 37m
Total Duration
4
Status Updates
Affected Components
SMS Short Code, North America
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