← Back to Twilio History
minor✓ Resolved
User Authentication Identity SNA and Gateway API Failures for T-Mobile in United States
Status
resolved
Duration
9h 21m
Updates
7
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedFri, Apr 10, 2026, 08:00 PM
This incident has been resolved.
monitoringFri, Apr 10, 2026, 07:54 PM
We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, Apr 10, 2026, 05:53 PM
We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Apr 10, 2026, 05:53 PM
Twilio customers may be experiencing User Authentication Identity API failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Apr 10, 2026, 04:50 PM
Twilio customers may be experiencing User Authentication Identity SNA and Gateway API failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Apr 10, 2026, 01:43 PM
Twilio customers may be experiencing User Authentication Identity Silent Network Auth and API failures for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingFri, Apr 10, 2026, 11:41 AM
Twilio customers may be experiencing User Authentication Identity SNA and Gateway API failures for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Apr 10, 2026, 10:38 AM
Twilio customers may be experiencing User Authentication Identity SNA and Gateway API errors for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
3ba3a83b-82b1-4c99-854e-8e4733fe8f71
External ID
zxgrdybq2b7f
🕐 Started
Fri, Apr 10, 2026, 10:38 AM
🔄 Last Updated
Fri, Apr 10, 2026, 08:00 PM
✓ Resolved
Fri, Apr 10, 2026, 08:00 PM
MINOR
Impact Level
9h 21m
Total Duration
7
Status Updates
Affected Components
Verify Silent Network Auth
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed