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minor✓ Resolved
Customers Using TaskRouter and Flex Would Have Delays in Routing of Calls and Messages to Agents. Insights Data in TaskRouter and Flex Insights May Be Incomplete.
Status
resolved
Duration
11 minutes
Updates
1
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedFri, Feb 27, 2026, 07:20 PM
This incident has been resolved.
identifiedFri, Feb 27, 2026, 07:08 PM
Our engineers have identified an issue, customers using taskrouter and flex would have delays in routing of calls and messages to agents. Insights data in taskrouter and flex insights may be incomplete. We working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
3ae11e5c-c921-40c7-9305-9232fca98c71
External ID
nd5mpgld898g
🕐 Started
Fri, Feb 27, 2026, 07:08 PM
🔄 Last Updated
Fri, Feb 27, 2026, 07:20 PM
✓ Resolved
Fri, Feb 27, 2026, 07:20 PM
MINOR
Impact Level
11 minutes
Total Duration
1
Status Updates
Affected Components
Flex InsightsFlex RoutingTaskRouter
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