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minor✓ Resolved

SMS Delivery Delays from Twilio to Zain Jordan

Twilio•Wed, Jul 22, 2026, 07:38 PM
Status
resolved
Duration
11h 7m
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Jul 23, 2026, 06:45 AM
This incident has been resolved.
monitoringThu, Jul 23, 2026, 05:55 AM
We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringThu, Jul 23, 2026, 03:55 AM
We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 23, 2026, 01:35 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedWed, Jul 22, 2026, 11:34 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jul 22, 2026, 10:34 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jul 22, 2026, 08:43 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Jul 22, 2026, 07:38 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
3a3e5619-d8ac-45e9-9faf-778f1c1984a0
External ID
9lhlh4g1yx1v
🕐 Started
Wed, Jul 22, 2026, 07:38 PM
🔄 Last Updated
Thu, Jul 23, 2026, 06:45 AM
✓ Resolved
Thu, Jul 23, 2026, 06:45 AM
MINOR
Impact Level
11h 7m
Total Duration
7
Status Updates
Affected Components
SMS, Middle East & Africa
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