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minor✓ Resolved

Service Degradation Affecting Inbound and Outbound SMS Messages for a Subset of users in Australia

Zoom•Mon, May 11, 2026, 11:19 PM
Status
resolved
Duration
1h 31m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, May 12, 2026, 12:50 AM
This incident has been resolved.
monitoringTue, May 12, 2026, 12:24 AM
The service degradation with inbound and outbound SMS messages affecting a subset of users in Australia has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identifiedMon, May 11, 2026, 11:44 PM
We have successfully identified the root cause affecting inbound and outbound SMS messages affecting a subset of users in Australia. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingMon, May 11, 2026, 11:19 PM
We are currently investigating a service degradation with inbound and outbound SMS messages affecting a subset of users in Australia . Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
39e5c380-a38a-4bd5-9222-de300715673e
External ID
g3h9bzm7cqsw
🕐 Started
Mon, May 11, 2026, 11:19 PM
🔄 Last Updated
Tue, May 12, 2026, 12:50 AM
✓ Resolved
Tue, May 12, 2026, 12:50 AM
MINOR
Impact Level
1h 31m
Total Duration
3
Status Updates
Affected Components
Zoom Contact CenterSMS/MMS (Inbound/Outbound)SMS (Inbound/Outbound)
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