minor✓ Resolved

Android Mobile Application Issues - US and EU Region

New Relic•2025-03-05 07:40 UTC

Status

resolved

Duration

22m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2025-03-05 08:02 UTC

This incident has been resolved.

resolved2025-03-05 08:02 UTC

Between 06:09 UTC and 07:43 UTC on March 5th 2025, some customers in the US and EU region may have experienced difficulties using the New Relic android application.
 
We have investigated and resolved this service interruption and impacted services have returned to normal operations.

monitoring2025-03-05 07:52 UTC

We are continuing to monitor for any further issues.

monitoring2025-03-05 07:50 UTC

A fix has been implemented and monitoring the results.

identified2025-03-05 07:48 UTC

The issue has been identified and a fix is being implemented.

investigating2025-03-05 07:43 UTC

New users are unable to login to Android application for the first time.

investigating2025-03-05 07:40 UTC

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

📊 TECHNICAL DETAILS

Internal ID

39e2e8be-0d0d-46fe-8cdd-ce7729dfab60

External ID

fqq9n3wspj7y

🕐 Started

2025-03-05 08:02 UTC

🔄 Last Updated

2025-03-07 19:01 UTC

✓ Resolved

2025-03-05 08:02 UTC

MINOR

Impact Level

22m

Total Duration

Status Updates

Affected Components

Mobile : USMobile : Europe

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