500 errors while accessing projects

This incident has been resolved.

We're no longer seeing elevated errors, so we are resolving this incident. If you continue to experience any errors on GitLab.com, please open a ticket. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

The team is still working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

The team has identified the potential cause of the spike in 500 errors and is working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

We're continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

No material updates at this time. We are continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects.

The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution.

A temporary mitigation has been implemented however the cause of the incident is still being investigated.

We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause. You can follow developments here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015