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minor✓ Resolved

SMS Delivery Delays from Twilio to Liberty Mobile Puerto Rico

Twilio•Sun, Aug 16, 2026, 07:12 PM
Status
resolved
Duration
13h 22m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Aug 17, 2026, 08:35 AM
This incident has been resolved.
monitoringMon, Aug 17, 2026, 06:22 AM
We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Aug 17, 2026, 02:13 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingSun, Aug 16, 2026, 10:12 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingSun, Aug 16, 2026, 08:12 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSun, Aug 16, 2026, 07:12 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
38ba2286-59a0-458a-8b7b-980e0ff531e4
External ID
b28j8n4wph4s
🕐 Started
Sun, Aug 16, 2026, 07:12 PM
🔄 Last Updated
Mon, Aug 17, 2026, 08:35 AM
✓ Resolved
Mon, Aug 17, 2026, 08:35 AM
MINOR
Impact Level
13h 22m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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