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minor✓ Resolved

Webhook Processing Issue for WhatsApp Conversations

Twilio•Fri, Jul 10, 2026, 11:41 AM
Status
resolved
Duration
3h 23m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jul 10, 2026, 03:05 PM
This incident has been resolved.
monitoringFri, Jul 10, 2026, 02:27 PM
Our engineers have deployed a fix for the Webhook Processing Issue for WhatsApp Conversations. We are continuing to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringFri, Jul 10, 2026, 12:27 PM
Our engineers have deployed a fix for the Webhook Processing Issue for WhatsApp Conversations. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Jul 10, 2026, 12:10 PM
We are continuing to investigate this issue.
investigatingFri, Jul 10, 2026, 11:41 AM
Our engineers have identified the issue where Conversations Classic Customers using WhatsApp may have experienced an inability to process Webhooks if certain Participants had onboarded to WhatsApp Usernames and their Webhook logic only had the ability to process Phone Numbers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
37c1719b-f82d-479e-9690-f317cc000158
External ID
y2fmsr2xd7qs
🕐 Started
Fri, Jul 10, 2026, 11:41 AM
🔄 Last Updated
Fri, Jul 10, 2026, 03:05 PM
✓ Resolved
Fri, Jul 10, 2026, 03:05 PM
MINOR
Impact Level
3h 23m
Total Duration
4
Status Updates
Affected Components
Conversations
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