← Back to Twilio History
minor✓ Resolved

Voice Call Failures from Twilio Phone Numbers to Brazil

TwilioTue, Jun 2, 2026, 04:28 PM
Status
resolved
Duration
2d 9h
Updates
9
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jun 5, 2026, 01:45 AM
This incident has been resolved.
monitoringFri, Jun 5, 2026, 12:46 AM
We have observed a recovery in voice calls from Twilio Phone Numbers to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringThu, Jun 4, 2026, 10:46 PM
We have observed a recovery in voice calls from Twilio Phone Numbers to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jun 3, 2026, 11:33 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
identifiedWed, Jun 3, 2026, 07:33 AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedTue, Jun 2, 2026, 11:32 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedTue, Jun 2, 2026, 07:32 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedTue, Jun 2, 2026, 05:31 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jun 2, 2026, 04:31 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Jun 2, 2026, 04:28 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
37baeccd-c8ef-4957-a1fb-9338725c9032
External ID
tfvz5xhz05nw
🕐 Started
Tue, Jun 2, 2026, 04:28 PM
🔄 Last Updated
Fri, Jun 5, 2026, 01:45 AM
✓ Resolved
Fri, Jun 5, 2026, 01:45 AM
MINOR
Impact Level
2d 9h
Total Duration
9
Status Updates
Affected Components
Voice, Latin America
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed