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minor✓ Resolved
User Authentication Identity SNA Failure Increase for Smartfren in Indonesia
Status
resolved
Duration
2h 22m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, May 5, 2026, 07:15 PM
This incident has been resolved.
monitoringTue, May 5, 2026, 05:03 PM
We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 5, 2026, 04:56 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, May 5, 2026, 04:52 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
36dac208-4424-428b-a66e-3a7a55781264
External ID
61jrsp6g1k6l
🕐 Started
Tue, May 5, 2026, 04:52 PM
🔄 Last Updated
Tue, May 5, 2026, 07:15 PM
✓ Resolved
Tue, May 5, 2026, 07:15 PM
MINOR
Impact Level
2h 22m
Total Duration
3
Status Updates
Affected Components
Verify Silent Network Auth
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