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minor✓ Resolved
SMS Delivery Delays and Failures between Twilio and Multiple Networks in Malaysia
Status
resolved
Duration
12h 5m
Updates
7
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, May 5, 2026, 02:35 PM
This incident has been resolved.
monitoringTue, May 5, 2026, 12:33 PM
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 5, 2026, 11:59 AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedTue, May 5, 2026, 07:57 AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedTue, May 5, 2026, 05:52 AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 5, 2026, 04:50 AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, May 5, 2026, 03:42 AM
Twilio customers may be experiencing SMS delivery failures between Twilio and multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, May 5, 2026, 02:29 AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
36162f46-5290-4b0f-ad29-a3e334b83dba
External ID
ckv6318bchyk
🕐 Started
Tue, May 5, 2026, 02:29 AM
🔄 Last Updated
Tue, May 5, 2026, 02:35 PM
✓ Resolved
Tue, May 5, 2026, 02:35 PM
MINOR
Impact Level
12h 5m
Total Duration
7
Status Updates
Affected Components
SMS, APAC
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