minor✓ Resolved

SMS Delivery Delays and Failures from Twilio to Liberty Mobile Puerto Rico

Twilio•Wed, Aug 26, 2026, 01:44 PM

Status

resolved

Duration

15h 55m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Aug 27, 2026, 05:40 AM

This incident has been resolved.

monitoringThu, Aug 27, 2026, 05:25 AM

We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringThu, Aug 27, 2026, 03:18 AM

We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedWed, Aug 26, 2026, 11:59 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedWed, Aug 26, 2026, 07:58 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedWed, Aug 26, 2026, 05:53 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedWed, Aug 26, 2026, 04:51 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingWed, Aug 26, 2026, 02:45 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingWed, Aug 26, 2026, 01:44 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

3603efb4-dba0-4a57-b600-4a1c073dbd26

External ID

x3tpvv3l2m30

🕐 Started

Wed, Aug 26, 2026, 01:44 PM

🔄 Last Updated

Thu, Aug 27, 2026, 05:40 AM

✓ Resolved

Thu, Aug 27, 2026, 05:40 AM

MINOR

Impact Level

15h 55m

Total Duration

Status Updates

Affected Components

SMS, Latin America

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