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minor✓ Resolved

SMS Delivery Receipt Delays from Twilio Phone Numbers to Movilnet Venezuela

Twilio•Fri, Jun 12, 2026, 02:33 AM
Status
resolved
Duration
16h 16m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jun 12, 2026, 06:50 PM
This incident has been resolved.
monitoringFri, Jun 12, 2026, 04:38 PM
We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Movilnet network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jun 12, 2026, 09:52 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movilnet network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedFri, Jun 12, 2026, 05:51 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movilnet network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedFri, Jun 12, 2026, 03:35 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movilnet network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jun 12, 2026, 02:35 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movilnet network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Jun 12, 2026, 02:33 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movilnet network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
355fba0a-e246-4382-bd79-71ca0891f374
External ID
bs9j2g8vb8v0
🕐 Started
Fri, Jun 12, 2026, 02:33 AM
🔄 Last Updated
Fri, Jun 12, 2026, 06:50 PM
✓ Resolved
Fri, Jun 12, 2026, 06:50 PM
MINOR
Impact Level
16h 16m
Total Duration
6
Status Updates
Affected Components
SMS, Latin America
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