← Back to Twilio History
minor✓ Resolved

Some Customers May Have Incorrect Balances Reflected on Their Account

Twilio•
Status
resolved
Duration
1d 8h
Updates
8
Coverage
0 articles

INCIDENT TIMELINE

✓ Resolved
This incident has been resolved.
resolved
The issue causing incorrect balances to be reflected on customer accounts has been resolved and it is operating normally at this time.
investigating
Our engineering team is still actively investigating the issue. The next update will be shared as soon as more information becomes available.
investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
investigating
Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.
investigating
Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

📊 TECHNICAL DETAILS

Internal ID
345bb555-1093-462e-a2d3-d85b3a30ebe5
External ID
k76vg1mcxj88
🕐 Started
🔄 Last Updated
✓ Resolved
MINOR
Impact Level
1d 8h
Total Duration
8
Status Updates
Affected Components
Billing
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we request generation of one.
0 / 100 requests100 more needed