← Back to MongoDB Atlas History
major✓ Resolved

MongoDB Atlas BI Connector: Connections and queries fail

MongoDB Atlas•Fri, Apr 17, 2026, 05:03 PM
Status
resolved
Duration
3d 20h
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Apr 21, 2026, 01:50 PM
This incident has been resolved.
monitoringMon, Apr 20, 2026, 07:17 PM
A fix has been implemented and we are monitoring the results. The launch of the fix should be complete by approximately 13:00 UTC 21 April 2026.
identifiedFri, Apr 17, 2026, 08:24 PM
We have identified the issue affecting the Business Intelligence (BI) Connector in MongoDB Atlas for Government. We are working on a fix. While no workaround exists, data remains accessible to MongoDB clients. Affected users will not be able to connect to their clusters' BI Connectors. Cluster health is unaffected.
investigatingFri, Apr 17, 2026, 05:03 PM
We are currently investigating reports in MongoDB Atlas for Government that the Business Intelligence Connector (BI Connector) is failing. Affected users will have issues connecting to and querying their BI Connectors. No workaround has been identified at this time. Underlying cluster health is not affected.

📊 TECHNICAL DETAILS

Internal ID
3221fa04-95a6-40c6-b6e9-a06e1db1ca50
External ID
hlhym701zs9m
🕐 Started
Fri, Apr 17, 2026, 05:03 PM
🔄 Last Updated
Tue, Apr 21, 2026, 01:50 PM
✓ Resolved
Tue, Apr 21, 2026, 01:50 PM
MAJOR
Impact Level
3d 20h
Total Duration
3
Status Updates
Affected Components
MongoDB Atlas for Government
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed