minor✓ Resolved

Some customers may experience performance issues with Shop Pay Installments

Shopify•2026-01-22 15:57 UTC

Status

resolved

Duration

15 hours

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-01-23 06:57 UTC

This incident has been resolved.

investigating2026-01-22 15:57 UTC

Some customers may experience processing issues with Shop Pay Installments. Payments are not processing as expected.

Internal ID

313f4c4d-8a52-4b1b-a0f7-52b124e43bbf

External ID

73xb7ws9gs21

🕐 First reported

2026-01-22 15:57 UTC

🔄 Last Updated

2026-01-23 06:57 UTC

✓ Resolved

2026-01-23 06:57 UTC

MINOR

Impact Level

15 hours

Total Duration

Status Updates

Affected Components

Checkout

REQUEST COVERAGE

No article has been written for this incident yet. When 100 people request coverage, we request generation of one.

0 / 100 requests100 more needed