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minor✓ Resolved

Some customers may experience performance issues with Shop Pay Installments

Shopify•Thu, Jan 22, 2026, 03:57 PM
Status
resolved
Duration
15 hours
Updates
1
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jan 23, 2026, 06:57 AM
This incident has been resolved.
investigatingThu, Jan 22, 2026, 03:57 PM
Some customers may experience processing issues with Shop Pay Installments. Payments are not processing as expected.

📊 TECHNICAL DETAILS

Internal ID
313f4c4d-8a52-4b1b-a0f7-52b124e43bbf
External ID
73xb7ws9gs21
🕐 Started
Thu, Jan 22, 2026, 03:57 PM
🔄 Last Updated
Fri, Jan 23, 2026, 06:57 AM
✓ Resolved
Fri, Jan 23, 2026, 06:57 AM
MINOR
Impact Level
15 hours
Total Duration
1
Status Updates
Affected Components
Checkout
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