major✓ Resolved

Bitbucket website and git operations down for some customers

Bitbucket•2025-03-11 23:34 UTC

Status

resolved

Duration

54m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2025-03-12 00:28 UTC

This incident has been resolved.

resolved2025-03-12 00:28 UTC

Between 11/Mar/25 23:02 UTC and 11/Mar/25 23:59 UTC, some Bitbucket Cloud customers experienced issues accessing our website, API, and git services.  We have mitigated the problem and will take steps to avoid this issue in the future.

monitoring2025-03-12 00:03 UTC

We are monitoring an identified fix and seeing signs of recovery.

investigating2025-03-11 23:35 UTC

We are continuing to investigate this issue.

investigating2025-03-11 23:34 UTC

Some customers are experiencing issues with our web and git operations.  We are investigating.

📊 TECHNICAL DETAILS

Internal ID

3137f54a-d6d4-4639-be99-79b243e3ea86

External ID

jcqqpl0wdn2z

🕐 Started

2025-03-11 23:34 UTC

🔄 Last Updated

2025-03-12 00:28 UTC

✓ Resolved

2025-03-12 00:28 UTC

MAJOR

Impact Level

54m

Total Duration

Status Updates

Affected Components

WebsiteAPIGit via SSHAuthentication and user managementGit via HTTPS

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