none✓ Resolved

Service Degradation Affected Inbound and Outbound Calls of Zoom Phone and Contact Center in North America Region

Zoom•2026-10-04 08:05 UTC

Status

resolved

Duration

19 minutes

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-04 08:25 UTC

This incident has been resolved.

monitoring2026-10-04 08:05 UTC

On 10/04/2026, Between 06:36 UTC to 07:30 UTC, A subset of users may have experienced issues with inbound and outbound calls of Zoom Phone and Contact Center in North America region.

This incident has been resolved and the affected services have been restored.

📊 TECHNICAL DETAILS

Internal ID

3117b102-f7d5-48d9-be53-4fb0b16fc69b

External ID

tqm0xyzlhqr5

🕐 Started

2026-10-04 08:05 UTC

🔄 Last Updated

2026-10-04 08:25 UTC

✓ Resolved

2026-10-04 08:25 UTC

NONE

Impact Level

19 minutes

Total Duration

Status Updates

Affected Components

Calling (Inbound/Outbound)Voice (Inbound/Outbound)

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