← Back to Twilio History
minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Alphanumeric and Long Codes to XL Axiata Indonesia

Twilio•Mon, Jul 13, 2026, 08:06 PM
Status
resolved
Duration
17h 13m
Updates
9
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jul 14, 2026, 01:20 PM
This incident has been resolved.
monitoringTue, Jul 14, 2026, 09:16 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiata network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedTue, Jul 14, 2026, 07:15 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiata network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jul 14, 2026, 06:15 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiatia network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoringTue, Jul 14, 2026, 04:27 AM
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiata network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jul 14, 2026, 03:11 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiatia network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedMon, Jul 13, 2026, 11:09 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiatia network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Jul 13, 2026, 09:08 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiata network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jul 13, 2026, 08:08 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiatia network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Jul 13, 2026, 08:06 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiatia network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
30d66571-548f-4898-a48c-66cf48f2c825
External ID
k099393wsffc
🕐 Started
Mon, Jul 13, 2026, 08:06 PM
🔄 Last Updated
Tue, Jul 14, 2026, 01:20 PM
✓ Resolved
Tue, Jul 14, 2026, 01:20 PM
MINOR
Impact Level
17h 13m
Total Duration
9
Status Updates
Affected Components
SMS, APAC
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed