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minor✓ Resolved

Service Degradation Affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent's Chat and Voice AI Engagements.

Zoom•Wed, May 27, 2026, 03:33 PM
Status
resolved
Duration
4h 56m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, May 27, 2026, 08:30 PM
This incident has been resolved.
monitoringWed, May 27, 2026, 04:15 PM
A service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identifiedWed, May 27, 2026, 03:35 PM
We have successfully identified the root cause of a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingWed, May 27, 2026, 03:33 PM
We are currently investigating a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
2fbeae39-e97e-4a47-95d4-b41fb833eca6
External ID
094fjr4jhcjr
🕐 Started
Wed, May 27, 2026, 03:33 PM
🔄 Last Updated
Wed, May 27, 2026, 08:30 PM
✓ Resolved
Wed, May 27, 2026, 08:30 PM
MINOR
Impact Level
4h 56m
Total Duration
3
Status Updates
Affected Components
Voice AgentChat AgentZoom AIC
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