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minor✓ Resolved

Delay in Getting Twilio/flows Templates Approved on Whatsapp

Twilio•Mon, May 18, 2026, 06:42 PM
Status
resolved
Duration
2d 4h
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, May 20, 2026, 11:20 PM
This incident has been resolved.
monitoringWed, May 20, 2026, 09:28 PM
Our engineers have deployed a fix for the issue causing delays in Twilio/Flows template approvals on WhatsApp. We are now monitoring the service to ensure stability and confirm that the issue is fully resolved. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, May 20, 2026, 02:06 AM
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
identifiedTue, May 19, 2026, 01:54 AM
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
identifiedMon, May 18, 2026, 10:12 PM
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, May 18, 2026, 07:41 PM
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, May 18, 2026, 06:42 PM
Our engineers have identified the issue where Customers may experience a delay in getting Twilio/flows templates approved on WhatsApp and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
2f8e72e0-a871-4675-9ec4-04c3021b2e25
External ID
vzvq4lhyqpks
🕐 Started
Mon, May 18, 2026, 06:42 PM
🔄 Last Updated
Wed, May 20, 2026, 11:20 PM
✓ Resolved
Wed, May 20, 2026, 11:20 PM
MINOR
Impact Level
2d 4h
Total Duration
6
Status Updates
Affected Components
Messaging Channels
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