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minor✓ Resolved
User Authentication Identity API Errors in Canada
Status
resolved
Duration
4h 43m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSat, Mar 21, 2026, 12:00 PM
This incident has been resolved.
monitoringSat, Mar 21, 2026, 10:18 AM
We continue to see recovery for User Authentication Identity API errors in Canada. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
monitoringSat, Mar 21, 2026, 08:19 AM
We have started seeing recovery for User Authentication Identity API errors in Canada.. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingSat, Mar 21, 2026, 07:16 AM
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
2ee483d0-52de-429b-9a2b-84e4c0f9ecd0
External ID
bwl91t8ssbsf
🕐 Started
Sat, Mar 21, 2026, 07:16 AM
🔄 Last Updated
Sat, Mar 21, 2026, 12:00 PM
✓ Resolved
Sat, Mar 21, 2026, 12:00 PM
MINOR
Impact Level
4h 43m
Total Duration
3
Status Updates
Affected Components
Lookup Identity MatchLookup SIM Swap
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