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minor✓ Resolved

MMS Delivery Delays From a Subset of Twilio Long Codes to C-Spire United States

Twilio•Tue, Aug 18, 2026, 08:09 PM
Status
resolved
Duration
6h 21m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Aug 19, 2026, 02:31 AM
This incident has been resolved.
monitoringWed, Aug 19, 2026, 12:55 AM
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Aug 18, 2026, 10:54 PM
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Aug 18, 2026, 09:13 PM
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Aug 18, 2026, 08:11 PM
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Aug 18, 2026, 08:09 PM
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
2ebe3bc3-e159-47c9-8a23-9ffbfcd18e60
External ID
rqrnh37q9mrn
🕐 Started
Tue, Aug 18, 2026, 08:09 PM
🔄 Last Updated
Wed, Aug 19, 2026, 02:31 AM
✓ Resolved
Wed, Aug 19, 2026, 02:31 AM
MINOR
Impact Level
6h 21m
Total Duration
5
Status Updates
Affected Components
MMS Long Code, North America
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