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minor✓ Resolved

SMS Delivery Delays from Twilio to Algar Telecom Brazil

Twilio•Sat, Aug 29, 2026, 07:29 PM
Status
resolved
Duration
17h 5m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSun, Aug 30, 2026, 12:35 PM
This incident has been resolved.
monitoringSun, Aug 30, 2026, 10:36 AM
We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSun, Aug 30, 2026, 02:30 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingSat, Aug 29, 2026, 10:30 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingSat, Aug 29, 2026, 08:29 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSat, Aug 29, 2026, 07:29 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
2e3a6d8f-3376-447b-8256-f6ab4bca9170
External ID
sx6gdl6y8nbc
🕐 Started
Sat, Aug 29, 2026, 07:29 PM
🔄 Last Updated
Sun, Aug 30, 2026, 12:35 PM
✓ Resolved
Sun, Aug 30, 2026, 12:35 PM
MINOR
Impact Level
17h 5m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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