none✓ Resolved

Lookup Identity Match Lookup V2 API package Increased Error Rate

Twilio•Mon, Apr 27, 2026, 11:17 PM

Status

resolved

Duration

1h 38m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Apr 28, 2026, 12:55 AM

This incident has been resolved.

monitoringMon, Apr 27, 2026, 11:17 PM

Our engineers identified an issue where we were seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all other packages are normal. A fix has been applied and we are observing improvements. We will provide an update in 2 hours or a soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

2dc7b151-c37c-4246-a9ae-e1991564226b

External ID

c7b40qsd7nkm

🕐 Started

Mon, Apr 27, 2026, 11:17 PM

🔄 Last Updated

Tue, Apr 28, 2026, 12:55 AM

✓ Resolved

Tue, Apr 28, 2026, 12:55 AM

NONE

Impact Level

1h 38m

Total Duration

Status Updates

Affected Components

Lookup

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