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minor✓ Resolved
User Authentication Identity SNA Failure Increase and SNA Missing Redirects for Globe Telecom in Philippines
Status
resolved
Duration
4h 13m
Updates
4
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, Sep 1, 2026, 05:31 PM
This incident has been resolved.
monitoringTue, Sep 1, 2026, 03:11 PM
We have observed a recovery in User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Sep 1, 2026, 02:35 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Sep 1, 2026, 02:18 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Sep 1, 2026, 01:18 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
2db617bd-45d6-4ce8-8d84-600557809994
External ID
fww0v8hnd270
🕐 Started
Tue, Sep 1, 2026, 01:18 PM
🔄 Last Updated
Tue, Sep 1, 2026, 05:31 PM
✓ Resolved
Tue, Sep 1, 2026, 05:31 PM
MINOR
Impact Level
4h 13m
Total Duration
4
Status Updates
Affected Components
Verify Silent Network Auth
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