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minor✓ Resolved
Twilio and SendGrid Help Center AI Assistant Issues
Status
resolved
Duration
6h 31m
Updates
9
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, Mar 10, 2026, 05:25 AM
This incident has been resolved.
monitoringTue, Mar 10, 2026, 04:22 AM
AI chatbots in the Twilio and SendGrid Help Centers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
identifiedTue, Mar 10, 2026, 04:21 AM
AI chatbots in the Twilio and SendGrid Help Centers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
identifiedTue, Mar 10, 2026, 03:51 AM
We have identified the issue and currently Twilio and SendGrid customers are experiencing elevated latency of ~1 minute to 2.5 minutes in responses with AI chatbots and contacting support. Our engineers are actively working to deploy the fix. We expect to provide another update in 1 hour or as soon as more information becomes available
investigatingTue, Mar 10, 2026, 03:13 AM
We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 4 hours or as soon as more information becomes available.
investigatingTue, Mar 10, 2026, 01:07 AM
We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Mar 10, 2026, 12:10 AM
We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Mar 9, 2026, 11:40 PM
We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 30 minutes or as soon as more information becomes available.
investigatingMon, Mar 9, 2026, 11:25 PM
Twilio and SendGrid customers may be experiencing issues interacting with AI chatbots in our Help Centers. Customers may not be able to speak with AI Chatbot in Twilio Help Center and SendGrid Help Center. Some customers may not be able to contact Twilio Support. Our engineers have been alerted and are investigating the root cause. We expect to provide another update in 15 minutes or as soon as more information becomes available.
investigatingMon, Mar 9, 2026, 10:54 PM
Our monitoring systems have detected a potential issue with AI chatbots in the Twilio and SendGrid Help Centers. Our engineers have been alerted and are investigating. We will provide an update when we have more details
📊 TECHNICAL DETAILS
Internal ID
2d514d4d-bd16-42fe-80a9-c9884881c2ba
External ID
ps8ymq2n6gc6
🕐 Started
Mon, Mar 9, 2026, 10:54 PM
🔄 Last Updated
Tue, Mar 10, 2026, 05:25 AM
✓ Resolved
Tue, Mar 10, 2026, 05:25 AM
MINOR
Impact Level
6h 31m
Total Duration
9
Status Updates
Affected Components
Customer Support Center
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