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minor✓ Resolved

User Authentication Identity Gateway API Failure Increase and High Latency for T-Mobile in United States

TwilioThu, May 7, 2026, 08:13 AM
Status
resolved
Duration
1h 31m
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, May 7, 2026, 09:45 AM
This incident has been resolved.
monitoringThu, May 7, 2026, 09:18 AM
We have observed a recovery in User Authentication Identity Gateway API failure increase and high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, May 7, 2026, 08:13 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
2d2a61fc-f734-43b9-85f7-ae6fea5d4dca
External ID
3fpxznxbn4gp
🕐 Started
Thu, May 7, 2026, 08:13 AM
🔄 Last Updated
Thu, May 7, 2026, 09:45 AM
✓ Resolved
Thu, May 7, 2026, 09:45 AM
MINOR
Impact Level
1h 31m
Total Duration
2
Status Updates
Affected Components
Lookup SIM SwapLegacy Identity MatchAndAttributes
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