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minor✓ Resolved

SMS Delivery Delays and Failures from Twilio Phone Numbers to Elisa and Telia Finland

Twilio•Tue, May 5, 2026, 09:04 AM
Status
resolved
Duration
3h 21m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, May 5, 2026, 12:25 PM
This incident has been resolved.
monitoringTue, May 5, 2026, 10:18 AM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Elisa and Telia network subscribers in Finland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 5, 2026, 10:07 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Elisa and Telia network subscribers in Finland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, May 5, 2026, 09:04 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio numbers to Elisa and Telia network subscribers in Finland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
2ca03030-d985-492f-b49a-5c5e30b28b30
External ID
tnkclz7tll25
🕐 Started
Tue, May 5, 2026, 09:04 AM
🔄 Last Updated
Tue, May 5, 2026, 12:25 PM
✓ Resolved
Tue, May 5, 2026, 12:25 PM
MINOR
Impact Level
3h 21m
Total Duration
3
Status Updates
Affected Components
SMS, Europe
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